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Privacy Policy

Last Updated: November 4, 2025

This Privacy Policy explains how TalkViaLink ("we," "us," or "our") collects, uses, shares, and protects your personal information when you use our platform. This policy applies to all users, including buyers who purchase content or services and sellers who offer paid chat, content, or calls. By using TalkViaLink, you acknowledge that you have read and understood this Privacy Policy.

Eligibility and User Responsibility

You must be at least 18 years of age to use TalkViaLink, or 21 years of age if you reside in Alabama, Mississippi, Nebraska, or Wyoming. You are responsible for ensuring that all personal data you provide to us is accurate, complete, and current. You can update your account details at any time through your account settings. Providing inaccurate or incomplete information may affect your ability to access certain features or services on our platform.

What is Personal Data

Personal data refers to any information that can be used to identify you as an individual. This includes but is not limited to your name, email address, phone number, date of birth, payment information, identity documents, usage patterns, and other information you provide to us or that we collect through your use of our platform.

Information We Collect

We collect certain personal data to provide you with access to our services and to comply with legal obligations. If you choose not to provide required information, you may not be able to use certain features or services on TalkViaLink. We or our service providers collect the following categories of information:

  • Account and profile information including your full name or alias, email address, phone number, country of residence, date of birth, profile photo, display name, and profile header image.
  • Identity verification information including government-issued identity documents, selfies for age verification purposes, and biometric data such as facial recognition comparisons.
  • Communication data including chat history with other users, messages sent and received, and interaction records.
  • Payment and financial information including credit or debit card data (processed by PCI-compliant processors), billing zip codes, payout addresses, payout information (bank account details and tax documentation), and transaction history including earnings, purchases, subscriptions, tips, and failed payment attempts.
  • Technical and usage information including IP address, browser type and version, operating system, device information, login timestamps, geolocation data, usage logs, diagnostic information, cookies and similar tracking technologies, and metadata about your interactions with our platform.
  • Third-party service data including information collected through Google Analytics for website analytics and performance monitoring, Stytch for authentication and account security, and identity verification services for age and identity confirmation. We also collect verification outcomes, onboarding metadata (timestamps), and facial recognition data used solely for identity verification purposes.

How We Use Your Information

We use the personal data we collect for the following purposes: to verify your age and identity in compliance with legal requirements, to create and administer your account, to process transactions and manage payments, to enforce our Terms of Service and Community Guidelines, to provide technical and customer support, to detect and prevent fraudulent activity, spam, and other harmful behavior, to conduct internal analytics and improve platform functionality and user experience, to meet legal obligations including tax reporting and responding to law enforcement requests when legally required, to communicate with you about your account, transactions, and platform updates, and to ensure the safety and security of our platform and users.

Age and Identity Verification

All sellers on TalkViaLink must complete our age and identity verification process before being permitted to sell services or content on the platform. This verification process includes uploading government-issued identity documents, biometric analysis including facial recognition comparison to match your selfie with your identity document, and receiving a verification pass or fail determination. Sellers cannot access selling features until they have successfully passed verification.

For buyers, identity verification is only required where legally mandated. Currently, this includes users in Arkansas, Virginia, Mississippi, Utah, Louisiana, and Texas. If you reside in one of these states, you may be required to verify your age and identity before accessing certain content or features. We handle identity verification processes in-house using secure verification technology and service providers.

Data Storage and Processing

TalkViaLink stores and processes data primarily in the United States. If you are located outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States where our servers and central database are located. By using our platform, you consent to the transfer of your information to the United States and acknowledge that U.S. data protection laws may differ from those in your country of residence.

For users in the European Union or other regions with data protection regulations such as the General Data Protection Regulation (GDPR), we take steps to ensure appropriate safeguards are in place for international data transfers. However, by using our services, you acknowledge and consent to the processing of your personal data in the United States.

How We Share Your Information

We may share your personal data with third parties in the following circumstances:

  • Service providers who help us operate our platform, including providers of IT infrastructure, cloud hosting services, payment processing services, customer support tools, AI-powered content moderation technology, moderation workflow systems, and other operational services. These service providers are contractually obligated to protect your data and use it only for the purposes we specify.
  • Employees and contractors who need access to your information to perform their job functions. All employees and contractors are bound by confidentiality obligations.
  • Professional advisors including lawyers, bankers, accountants, auditors, and consultants who provide services to TalkViaLink and are bound by professional confidentiality.
  • Business transaction parties in the event of a merger, acquisition, sale of assets, corporate restructuring, bankruptcy, or similar transaction. You will be notified of any such change.
  • Law enforcement or regulators when legally required, or when disclosure is necessary to comply with laws, protect our rights or property, prevent fraud or abuse, or ensure user/public safety.
  • Other users in limited cases to facilitate platform functionality (e.g., profile images and usernames). We do not share private contact information, financial details, or identity verification documents between users.

Privacy Between Buyers and Sellers

To protect user privacy, we limit the information shared between buyers and sellers. Sellers and buyers can see each other's profile pictures, usernames, display names, and any other information users choose to include in their public profiles. We do not share email addresses, phone numbers, real names (unless used as display names), financial information, identity documents, or verification data between users. All communication must occur through our platform's messaging system.

International Data Transfers

Your personal data may be transferred to and processed in countries outside your jurisdiction, including countries that may not provide the same level of data protection as your home country. By using TalkViaLink, you consent to the transfer of your information to the United States and other countries where we or our service providers operate. We take reasonable steps to ensure that your data receives an adequate level of protection in accordance with applicable laws.

Cookies and Tracking Technologies

We use cookies, local storage, and similar tracking technologies to enhance your experience. Specifically, we use these technologies to: track affiliate links and referrals, maintain user sessions, conduct internal analytics, remember preferences and settings, and improve security and prevent fraud.

Essential cookies are required for basic functionality and cannot be disabled. We also use Google Analytics to collect information about how visitors use our website. This information is collected in an anonymized form and is used to improve our platform and user experience. To opt out of Google Analytics, you can install the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout.

Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

  • Right of access to your personal data and copies of information we hold.
  • Right to request correction or updating of inaccurate or incomplete data.
  • Right to request deletion of your personal data, subject to legal exceptions.
  • Right to object to or restrict processing in certain circumstances.
  • Right to withdraw consent where processing relies on consent.
  • Right to data portability in a structured, commonly used, machine-readable format.

To exercise these rights, please contact us through our contact form. We may need to verify your identity before processing certain requests.

Data Security

We implement reasonable technical, administrative, and physical security measures to protect your personal data, including encryption, SSL, access controls, regular security assessments, and employee training. However, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for promptly notifying us of any suspected unauthorized access.

Third-Party Links and Services

Our platform may contain links to third-party websites, applications, or services that are not owned or controlled by TalkViaLink. This Privacy Policy does not apply to those third-party sites or services. We are not responsible for the privacy practices, security measures, or content of third-party websites or services. Please review the privacy policies of any third-party sites you visit.

Data Retention

We retain your personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and purpose. When data is no longer needed, we securely delete or anonymize it in accordance with our policies and applicable laws. You may request deletion of your account and associated data, subject to legal retention requirements.

Children's Privacy

TalkViaLink is not intended for individuals under 18 years of age (or under 21 in certain states). We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will promptly delete it. If you believe we have collected information from a minor, please contact us immediately through our contact form.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page and may notify you of significant changes via email or on-platform notices. Your continued use of TalkViaLink after any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our contact form. We will make reasonable efforts to respond promptly and address your concerns.

Email: [email protected]