TalkViaLink Community Guidelines

Welcome to TalkViaLink. These Community Guidelines outline the standards of conduct expected from all users of our platform. Whether you're a coach, psychic, consultant, educator, therapist, wellness professional, content creator, or expert in any field, these guidelines apply to you. Violations of these guidelines may result in content removal, account restrictions, or permanent bans at our sole discretion without prior notice.

Age Requirements and Verification

All users must be at least 18 years of age to use TalkViaLink. Users in Alabama, Mississippi, Nebraska, and Wyoming must be at least 21 years of age. All participants appearing in images, chat, video, or any other content on the platform must be verified adults. Any content that suggests, implies, or references underage individuals is strictly prohibited and will result in immediate account termination.

Zero Tolerance Content Violations

The following types of content will absolutely not be accepted on TalkViaLink. These violations may be illegal and any account found engaging in these activities will be banned and terminated immediately. Additionally, violations may be reported to law enforcement. Zero tolerance content includes child safety violations of any kind, including any content involving or referencing minors. Incestuous themes, including step-relations or in-law scenarios, are prohibited. Non-consensual content such as depictions of rape, abduction, or forced intoxication is strictly forbidden.

Bestiality and animal imagery in sexual contexts are not permitted. Dangerous practices including blood play, knife play, fisting, and edgeplay are prohibited. Life-threatening content such as necrophilia, simulated death, or lasting harm is strictly forbidden. Extreme fetishes including castration, toilet fetishes, and the use of racial slurs are not allowed. Drug-related content including 420 culture, illegal substances, and drug paraphernalia is prohibited. Policy violations such as advertising "no limits," "no taboos," or "anything goes" services will result in immediate termination. Anything outlined in our Prohibited Content policy is also not allowed.

Authenticity and Verification Requirements

TalkViaLink is a platform for real human interaction. The use of chatbots, AI-generated profiles, or automated messaging systems is strictly prohibited. All users must be real, verified individuals. Do not impersonate other people, including celebrities, public figures, or other users. Do not create accounts using another person's identity, fake identity, likeness, or photos. All interactions must be conducted by the verified person behind the profile, and violators will be permanently banned and blocked from the platform.

Professional Conduct and Service Standards

All sellers are expected to maintain professional standards appropriate to their field of expertise. If you represent yourself as a licensed professional (therapist, attorney, medical professional, financial advisor, etc.), you must hold valid credentials and operate within the scope of your license. Misrepresenting your qualifications, credentials, or expertise is strictly prohibited and will result in account termination.

Sellers must provide services that are legal in their jurisdiction. It is your responsibility to ensure compliance with all applicable local, state, federal, and international laws governing your profession and services.

Service Delivery and Response Requirements

Sellers offering per-minute services (video, voice, screenshare) have 5 minutes to respond to incoming requests. For pay-per-message requests, sellers have 12 hours to respond. Failure to respond within these timeframes will result in request expiration. Consistently missing requests may impact your profile visibility and standing on the platform.

When your availability status is set to "offline," you will not receive instant requests, but you can still accept scheduled appointments. Sellers are encouraged to maintain accurate availability settings and respond promptly to build positive client relationships and encourage repeat business.

Prohibited Conduct and Harassment

Harassment and misrepresentation are not tolerated on TalkViaLink. Users must not harass, stalk, threaten, mislead, impersonate, spam, scam, or promote unrelated services or content. Do not ask for or give out personal contact information in an attempt to take interactions off-platform. Do not copy another seller's profile, images, or content. These actions violate our community standards and will result in account restrictions or permanent bans.

Blocking and User Management

Users have the ability to block and unblock other users at any time. Blocked users will not be able to contact you, view your availability, or book services with you. Use this feature to maintain your personal safety and professional boundaries.

Seller Requirements and Responsibilities

All chat sellers must be at least 18 years of age and pass our verification process. Sellers are classified as independent contractors and are responsible for all content they create and share on the platform. Do not post duplicate content or spam the site with repetitive listings. All communication and payments must stay on the platform without exception. Do not engage in self-referrals or use fake referrals for commission gains. Do not reuse or replicate content from other sellers. Sellers are expected to provide original, authentic content and maintain professional standards at all times.

Seller Tools and Platform Features

Sellers have access to comprehensive analytics including:

Profile performance metrics
Customer engagement data
Availability and service performance
Appointment metrics
Promotions performance
Broadcast message analytics

Sellers can create and manage services, set custom pricing, create promotional offers, and refer other sellers to earn referral commissions. You can also create pay-walled content to sell within chats and send broadcast messages to your audience (limited to twice per day). Broadcast messages should not be overused and should provide value to your audience rather than being used excessively for promotional purposes.

Scheduling and Calendar Management

Sellers can create scheduling links, create and manage appointments, approve or deny appointment requests, and set availability blocks and free times in their calendar. Keep in mind that changing your timezone may affect existing appointments. Sellers are responsible for managing their calendar accurately and honoring confirmed appointments.

Profile Customization

Sellers can customize their profiles with the following:

Username and display name
Contact phone number
Profile picture and cover photo
Email address
Gender identification
One-sentence bio and full bio
Profile video clip
Languages spoken
Availability display settings
Integration with other directories, including our Discover directory

Earnings and Payout Structure

Sellers can view earnings history, payout information, and payout method settings in their earnings dashboard. Payouts may be initiated by the seller (for example, by submitting a payout request) and/or processed periodically by the platform. Timing may vary based on review, fraud/risk controls, dispute windows, and third-party payout provider processing timelines.

Payment and Refund Policy

All purchases on TalkViaLink are final. Sellers are paid for their time and expertise, and once a chat session or content has been delivered, it cannot be refunded to your original payment method. However, you may request a return from the seller, which may be issued as TalkViaLink credits at the seller's discretion. Returns are not guaranteed and will only be issued as TalkViaLink credits, not as refunds to your original payment method. Please note that on TalkViaLink, you pay using credits, not your original payment method directly. You must first top up your account with credits (where $1 = 1 credit), which you then use to purchase services and content on the platform.

Sellers can initiate returns directly through the action button in their dashboard. If a seller refuses to process a legitimate return request, please contact us through our support channels.

Chargebacks are taken very seriously and filing a chargeback without first contacting us through our support channels will result in permanent account closure. Initiating chargebacks violates our Terms of Service and puts your account at immediate risk of termination. If you have billing concerns or disputes, please use our contact form to reach our billing department before taking any other action.

Off-Platform Contact and Payment Prohibition

Users are strictly prohibited from sharing phone numbers, email addresses, social media handles, or any external contact methods on the platform. Offering or requesting off-site sessions, payments, or any attempts to bypass our payment system is a serious violation that will result in account suspension or permanent blocking. All interactions and transactions must remain on TalkViaLink to ensure safety, security, and compliance with our policies. This rule protects both buyers and sellers and maintains the integrity of our platform.

Content Moderation and Enforcement

All content on TalkViaLink may be reviewed by both automated systems and human moderators to enforce our policies and ensure compliance with community guidelines. Content that violates our policies may be removed or blocked without prior notice. Repeated violations or serious breaches of our guidelines will result in permanent account bans and may be reported to law enforcement authorities when illegal activity is suspected. If you see content or behavior that violates these guidelines, please report it immediately through our contact form. All reports are treated with strict confidentiality, and reporters' identities are protected.

Off-Platform Conduct

What you do outside of TalkViaLink still matters and can impact your standing on our platform. If you harass other users, spread hate speech, damage our brand reputation on social media or elsewhere, or engage in conduct that reflects poorly on the TalkViaLink community, we reserve the right to suspend or permanently ban your account. We expect all users to maintain respectful and lawful conduct both on and off the platform.

Media and Image Requirements

All images, videos, audio recordings, and other media posted on TalkViaLink must feature only individuals who are 18 years of age or older, with no exceptions. Content must not include children's items, toys, or references that imply youth or underage themes. Misleading imagery, AI-generated depictions of minors, or ambiguous appearances that could suggest underage individuals are strictly prohibited. Please carefully review our Prohibited Content Guidelines for detailed information about what is and is not allowed on the platform.

Content Quality and Category Standards

Do not flood categories with duplicate listings or engage in spamming behavior. Do not post irrelevant, low-quality, or misleading content that does not fit the appropriate category or subcategory. Content should accurately represent what is being offered and should be placed in the correct section of the platform. Do not advertise competing services or attempt to redirect users to external platforms. Maintaining high-quality, relevant content helps create a better experience for all users.

Privacy and Data Protection

All users are expected to respect the privacy and confidentiality of their interactions on TalkViaLink. Sellers must not:

Record, screenshot, or distribute any video calls, voice calls, or private messages without explicit consent from all parties
Share client information with anyone, including other sellers or third parties
Use client data for purposes outside of the TalkViaLink platform
Disclose personal information learned during sessions

Violations of privacy and confidentiality will result in immediate account termination and may expose you to legal liability.

Client Feedback and Reviews

Clients may leave feedback and reviews on seller profiles. Reviews help maintain quality and transparency within the community. Sellers must not:

Retaliate against clients who leave negative reviews
Manipulate ratings through fake accounts or reviews
Offer incentives in exchange for positive reviews
Harass or pressure clients to change their reviews

We do not remove or edit reviews except in extreme circumstances or to enforce our Terms of Use.

Entertainment vs. Professional Services Disclaimer

TalkViaLink serves a diverse community of professionals. Sellers offering psychic, spiritual, or entertainment services must clearly indicate that such services are for entertainment purposes only and are not substitutes for professional medical, legal, financial, or mental health advice.

Sellers providing licensed professional services (therapy, legal advice, medical consultation, financial planning) must:

Hold appropriate licenses and credentials
Clearly state their qualifications
Operate within the ethical guidelines of their profession
Not provide services in jurisdictions where they are not licensed

If a client indicates suicidal ideation, self-harm, or potential harm to others, sellers must immediately encourage the client to seek emergency professional help and contact appropriate authorities.

Prohibited Business Practices

The following business practices are strictly prohibited:

Offering or requesting services that involve prostitution or sex trafficking
Facilitating or arranging in-person meetings for sexual services
Promising guaranteed outcomes (e.g., "I will make your ex come back" or "guaranteed investment returns")
Making medical diagnoses or prescribing treatments without proper medical credentials
Providing legal advice without proper legal credentials
Offering financial advice that requires licensing without proper credentials

Notification Settings and Communication

Users can enable notifications through WhatsApp, SMS, email, in-page prompts, and push notifications (where supported). Sellers can toggle their availability status online/offline, create weekly schedules, and accept or decline individual requests. Notification preferences can be managed in your Settings.

Core Principles for Community Members

To maintain a safe, respectful, and thriving community on TalkViaLink, all users should follow these core principles. Be respectful and professional in all interactions with other users. Be real and authentic by sharing original, privacy-compliant content that accurately represents you. Keep all interactions and payments on the platform for everyone's safety and security. Report anything suspicious or harmful that you encounter to help us maintain community standards.

Follow all applicable laws and community standards at all times. Do not break age, consent, or safety rules under any circumstances. Do not share contact information or attempt to take interactions off-site. Do not spam the platform with duplicate or irrelevant content. Do not engage in harassment, hate speech, fraud, or deceptive practices. Do not copy other sellers' content or impersonate other users. Do not misrepresent your qualifications, credentials, or expertise. Maintain client confidentiality and respect privacy at all times. Honor scheduled appointments and respond to requests within required timeframes. By following these principles and guidelines, you contribute to a safe, enjoyable, and successful community for everyone on TalkViaLink.

For questions or concerns about these guidelines, you may contact us through our contact form or directly at [email protected].